SUPPORT & SERVICES

At present, GROSS SYNERGY operates from its network of offices with headquarters in Kuala Lumpur. The location of these offices are carefully selected so as to ensure that customer support can be provided in the most efficient and timely manner. We are POS system solutions specialist that provide great after sales service & support. We will always ensure our customers receive the best POS hardware and POS software support all the time. Our comprehensive service and support includes:

Online & Onsite System Support

Customers can log in a request for service or seek technical assistance via our Helpdesk through phone call, email or fax. Our dedicated support teams are ready to provide quick and precise troubleshooting.

Hardware Maintainance & Services

Our dedicated teams of field support engineers are available seven days a week to offer inspection, onsite repair, installation and maintenance service.

GROSS SYNERGY maintenance services include preventive maintenance, site-based engineers, remote diagnosis, supply and warehousing of spare parts, and loaning of equipments.

POS system solutions specialist

Consulting, Planning & Design

Offers customers a wide variety of consulting services, which include efficiency planning, business process design, and network configuration and methodologies. We place great emphasis on analyzing customers’ goals and directions before development and implementation. Our professional consulting team conducts field survey at your warehouse or operations unit to review existing system. We seek to provide an integrated solution that fits our customers’ needs today and in the future

OUR SUPPORT VISION

  • To achieve zero level of customer complaints. This requires staff trainings and explorations of new solutions to provide excellent service and products
  • To enable our customer to meet or exceed their business objectives. This includes fulfilling their business requirements and providing after sales service.